Information you share
The contact form collects your name, email, optional company and phone details, service interest, and message. Horton Knows IT uses these details to review and respond to your request. Client portal information supports accounts, support requests, business records, and invoicing.
Storage and access
Contact requests are stored in our application and available to authorized staff. Portal access is limited by account permissions. Hosting and any configured email services process information needed to operate the service. Server logs may include connection and request details.
Cookies and browser storage
The site uses session and security cookies to operate forms. The client portal uses browser storage to keep you signed in. This website does not include advertising trackers or analytics scripts.
Your choices
Do not send passwords or sensitive information through the contact form. To request access, correction, or deletion of information you have provided, contact Horton Knows IT. Some business records may need to be kept for contractual or legal reasons.
SMS and mobile consent
If you choose SMS on our contact form, we record your mobile number, the time of your choice, and the disclosure you agreed to. Phone numbers and general contact permission alone are not SMS consent. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent will not be sold or shared with third parties, except providers necessary to operate and deliver the messaging program, such as Twilio and mobile carriers.
Message content, delivery records, and opt-out preferences may be processed by our messaging providers and automated assistant to respond to your requests. Read our SMS terms and privacy for message purpose, frequency, rates, STOP, HELP, and support contact details.